Shipping Policy

Thank you for shopping with us! Please review our shipping policy below for details on processing times, delivery estimates, and related information.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.

Delivery Times

Once your order has shipped, delivery typically takes 7–12 business days, depending on your location and local customs processing. Please note:

Destination	Estimated Delivery Time
International	7–12 business days

Delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control, such as customs clearance, weather, or carrier delays.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow 24–48 hours for tracking information to update after you receive this email.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Customs policies vary by country, so please contact your local customs office for more information before placing an order.

Damaged or Lost Packages

We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact us with photos of the item and packaging, and we will assess the issue and file a claim with the shipping carrier, if applicable.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we will do our best to update the address before the order is dispatched, but we cannot guarantee changes once an order has entered processing.

Contact Us

If you have any questions about your order or this shipping policy, please contact us at support@renvilo.store.

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This shipping policy was last updated on 09/08/2026.